KeyPen Up Privacy Policy

This Privacy Policy explains how KeyPen Up ("Company," "we," "our," or "us") collects, uses, stores, and protects your information when you use the KeyPen Up mobile application and related services (collectively, the "App").

By downloading, accessing, or using KeyPen Up, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the App.

Information We Collect

Account Information

When you create an account, we may collect:

• Name
• Email address
• Username
• Profile information
• Login credentials
• Any information voluntarily provided by you

User Content

We may collect information, content, documents, notes, messages, files, images, or other materials you upload or create within the App.

Device Information

We may automatically collect:

• Device type
• Operating system
• App version
• Device identifiers
• IP address
• Language preferences
• Time zone settings

Usage Information

We may collect information regarding how you interact with the App, including:

• Features accessed
• Session duration
• Navigation activity
• Error reports
• Performance diagnostics

Support Communications

When you contact support, we may collect:

• Name
• Email address
• Device information
• Support requests and communications

Permissions

Depending on App functionality, KeyPen Up may request access to:

• Internet connection
• Notifications
• Camera
• Photo library
• Files and storage

Permissions are requested only when necessary for App functionality.

How We Use Information

We use collected information to:

• Create and manage accounts
• Provide App functionality
• Improve user experience
• Respond to support inquiries
• Maintain platform security
• Prevent fraud and abuse
• Analyze performance and usage trends
• Comply with legal obligations

Sharing of Information

We do not sell your personal information.

We may share information with:

• Service providers assisting with hosting, analytics, customer support, and infrastructure
• Legal authorities when required by law
• Business successors in connection with a merger, acquisition, or sale of assets

All third-party service providers are required to safeguard your information.

Data Retention

We retain information only as long as reasonably necessary to:

• Provide services
• Maintain account functionality
• Resolve disputes
• Enforce agreements
• Comply with legal obligations

When information is no longer needed, we securely delete or anonymize it where reasonably practicable.

Account Deletion

You have the right to request deletion of your account and associated personal information.

How to Delete Your Account

You may request account deletion by:

• Using the account deletion feature available within the App (if provided); or
• Contacting us at: support@keypenup.com with the subject line: Account Deletion Request

What Happens When Your Account Is Deleted

Upon verification of your request:

• Your account will be permanently deactivated.
• Personal profile information will be deleted or anonymized.
• Access to your account will be removed.
• Certain information may be retained where required by law, regulatory obligations, fraud prevention requirements, dispute resolution purposes, or legitimate business interests.

Processing Time

Account deletion requests are typically processed within 30 days of verification.

Security

We implement commercially reasonable administrative, technical, and organizational safeguards to protect your information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

KeyPen Up is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we discover such information has been collected, we will take steps to delete it promptly.

Parents or guardians who believe a child has submitted information should contact us immediately.

Your Privacy Rights

Depending on your location, applicable laws may provide rights including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of personal information
• Restriction of processing
• Objection to processing
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us using the information below.

GDPR Compliance

For users located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, we process personal data under one or more of the following legal bases:

• Consent
• Contract performance
• Legal obligations
• Legitimate business interests

You may contact us regarding any GDPR-related requests.

California Privacy Rights

California residents may have additional rights under applicable privacy laws, including rights related to access, deletion, and disclosure of personal information.

Requests may be submitted using the contact information below.

Third-Party Services

The App may integrate with third-party services. Those services maintain their own privacy policies, and we encourage you to review them before providing information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted within the App or on our website. Continued use of the App after updates become effective constitutes acceptance of the revised Privacy Policy.

Child Safety

We are committed to protecting minors on our platform. Please review our Child Safety Standards & CSAE Policy for details on our zero-tolerance approach to child exploitation and abuse.

Contact Us

If you have questions about this Privacy Policy, your personal information, or account deletion requests, please contact:

KeyPen Up Support

support@keypenup.com

Last Updated: June 2026